• The order contains Damaged or Faulty product
• The order contains the wrong product which is not listed on your invoice.

Please read the following to obtain a comprehensive understanding of our return policies.

Damaged Products
If any product is defective upon receipt due to defects in materials or workmanship, please contact us immediately (see below). Macro Baby must receive all returns within 30 days upon receipt of order. To qualify for a return, the product must be defective.

Upon receipt of the defective product(s), Macro Baby would be glad to replace the item(s) with the same product or a different product of an equal or greater price. In the event that the product has been discontinued or is out of stock we will notify you via email. Note: Product can not be used. It must be Brand New With Tags.

Cancel Order
If you wish to cancel your order and we have NOT already shipped your order, contact us and we can cancel the order for you. If the order has already shipped, we can not cancel it.

Return Procedure
In the event that a product is found defective upon receipt, please complete a RMA Request form and we will contact you with further instructions on how to return your defective product(s).

Finally, a baby superstore in Orlando! Only major metropolitan cities like New York and L.A. have had a baby superstore like this…until now. MacroBaby is Orlando’s only specialty baby superstore, offering the widest selection of name brand and high-end specialty baby products for babies and toddlers, alike. You’ll find everything from pacifiers to bedding, strollers and nursery furniture to apparel and accessories – a true one-stop shop for all your baby needs. With brands like Quinny, Peg Perego, Maclaren, Stokke, UPPA baby, Dwell Studios, BOB, Bloom, Recaro, Britax, Combi, and more, this is THE place in Orlando for all things baby.

Awarded Maclaren’s “Baby Store of the Year” and cited as a model retail store by many other manufacturers, MacroBaby cares about customer service. Customer service reps are trained in baby safety, and stay current on the latest issues affecting children. They’ve used and tested the products in the store, so have great knowledge to share with customers and carry only the best baby products. And they speak English, Spanish and Portuguese in order to be able to serve the diverse Orlando community.

Located across from the Florida Mall next to Sports Authority, Orlando’s largest baby store is worth the wait. Hundreds of brands, thousands of in-stock products, great service from experienced customer service reps, low prices, and baby products you just can’t find anywhere else make shopping at MacroBaby as smart as it is fun. When you visit the store, ask for your free gift with purchase, and have peace of mind in knowing you’re getting the best price on baby products with MacroBaby’s best price guarantee. Here’s another tip for extra savings: join the Rewards Program to receive additional discounts and free products every time you shop.

In 2010, MacroBaby joined forces with Just for Babies to open stores nationwide. Look for new stores opening soon in New York, Los Angeles, Chicago and Miami.

If you have ideas, suggestions or concerns regarding our site or our company, we would love to hear from you.

Sincerely,